For hotels & concierge teams
Medical services for hotel guests
Private medical care for your guests across Zone 1, central London, from the visiting medical service of Omniya Clinic and Basuto Medical Centre.
What the doctor can do in the guest’s room
A GP comes to the room, takes a history and examines the guest there. Urine testing and selected point-of-care tests can be done at the same appointment, and blood samples and swabs can be collected during the visit. The doctor can also give injections and provide wound care where that is clinically appropriate, and Omniya’s own pharmacy can dispense a private prescription and deliver it to the hotel.
IV therapy can be given in the room as well, after an assessment and where it is clinically appropriate. It needs a longer appointment than a consultation on its own. Imaging, endoscopy and procedures that need sterile conditions are arranged by referral where they are clinically indicated. Follow-up is available by video or telephone consultation or at a clinic appointment.
Arranging a visit
With the guest’s consent, the enquiry can come from a concierge, a duty manager, an assistant or a family member rather than from the guest. A clinician reviews every enquiry before a visit is arranged, and the appointment time and the access arrangements are agreed with you at that point.
What the hotel is told
The hotel is given what it needs for the doctor to reach the guest. Nothing about the guest’s care is shared with the hotel beyond what the guest asks us to share. Our privacy notice sets out how information is handled.
Fees and billing
Visit and consultation fees are published, so your desk and the guest are working from the same figures. Medication, laboratory fees and infusions are quoted before anything is arranged, and they appear as separate items on the invoice. Billing arrangements can be discussed with the team when the visit is arranged. View consultation fees.
Who we see
Overseas visitors are welcome, and no registration is needed for a one-off visit. Whether a visit is the right option for a particular guest is confirmed when the enquiry is made.
If a guest is seriously unwell
This is not an emergency service. Call 999 for a guest with stroke symptoms, severe breathlessness, heavy bleeding, major injury or rapid deterioration. As the NHS guidance on when to call 999 sets out, 999 is for life-threatening emergencies, and NHS 111 can advise if it is not clear which service is needed.